Contact — Ohh! MG Studio

***INTERNATIONAL CUSTOMERS: Please be aware that your country may have additional VAT, Import, and Customs fees. We have no control over these fees and don’t know how fees work in different countries. The customs department in your country may require you to pay import fees when you receive your package. International shipments generally take 7-21 days to arrive, but Global conditions can impact ship times***

RETURN POLICY

We DO NOT refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are NOT accepted; no exceptions.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have a confirmed updated address (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment. (if and as applicable).

Ohh! MG Studio DOES NOT accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore, Ohh! MG Studio reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.